To fully identify, perceive and fulfill the needs and expectations of our customers, to provide “unconditional customer satisfaction”, To satisfy the customer in terms of cost, time and quality, to minimize customer complaints on the basis of operation, To be perceived as a “reliable” company in the sector on the basis of service, To our customers To provide the most profitable and best service, to sustain the trainings that support the development of our personnel, To plan internal audits at least twice a year and to make regulatory and preventive strategic applications according to the results, To manage the quality system in accordance with ISO 9001:2008 standards and to continuously improve this system, ISO 9001 : To increase the number of suppliers with 2008 quality certificates, To perform our services in accordance with all legislation and laws.